Provider: Kaivexo, Cam Amendoal 294Z, 8200-411 Albufeira, Portugal (“Kaivexo”, “we”).
Client: the person or company named in the accepted proposal/quote (“Client”, “you”).
These terms apply to every website development project supplied by Kaivexo, together with the specific proposal/quote accepted by the Client, which sets out the scope, price and timeline for each project.
1. Scope
1.1. Kaivexo will develop and deliver a website for the Client according to the scope described in the accepted proposal (number of pages, features and content included).
1.2. Any work outside that scope is treated as an additional request, quoted and accepted separately before it begins.
1.3. The scope of each project is documented in a Job Scope. For Website Basic, this is a standard document, signed by the Client after the website is delivered, confirming it was delivered as agreed. For the Website Professional and Website Premium packages, this is a project-specific document, signed by both parties before work begins, together with the down payment referred to in clause 2.3. Either Job Scope includes the Client’s confirmation that they have read and accept these Terms and Conditions, available to read and download at kaivexo.com.
2. Price and Payment
2.1. The total project price is the one stated in the accepted proposal.
2.2. For the Website Basic package (one-page website), the Client chooses, when accepting the proposal, one of the following payment options, each at the price stated in the accepted proposal:
a) a single payment at the start of the project, at the single-payment price stated in the proposal; or
b) 12 equal monthly instalments with no upfront payment, at the instalment price stated in the proposal — higher than the single-payment price, reflecting the cost of financing the project with no upfront payment.
2.3. For the Website Professional and Website Premium packages, price and payment terms are set on a case-by-case basis and stated in the accepted proposal. These packages require a down payment before the project begins, equal to 40% of the total price, set out in the Job Scope signed by both parties (clause 1.3).
2.4. When the instalment option is chosen, the first instalment is due on the project start date, and each following instalment on the same date of each following month, up to the 12th instalment.
2.5. Payment is made by recurring bank transfer, set up by the Client with their own bank, to the account provided by Kaivexo. Kaivexo does not use direct debit or any other method that authorises it to pull funds directly from the Client’s account.
2.6. Payment details in euros (Portugal and the European Union):
Account holder: Abel C. Veredas
IBAN: PT50 0045 8703 4035 1717 4356 6
Bank: Wise, Rue du Trône 100, 3rd floor, Brussels, 1050, Belgium
2.7. Payment details in US dollars — reference currency for the Anglo markets (United States, Canada and United Kingdom):
Account holder: Abel C. Veredas (Kaivexo)
Account number: 8310400053
Routing / ACH: 026073150
Bank: Community Federal Savings Bank, 89-16 Jamaica Ave, Woodhaven, NY, 11421, United States
2.8. Clients in the United Kingdom or Canada who prefer to pay in their own currency instead of US dollars may also use the following accounts, for the equivalent of the USD amount at the exchange rate on the day of payment:
United Kingdom (GBP) — Account holder: Abel C. Veredas (Kaivexo); Account number: 42935242; Sort Code: 23-14-70; IBAN: GB20 TRWI 2314 7042 9352 42; Bank: Wise Payments Limited, 1st Floor, Worship Square, 65 Clifton Street, London, EC2A 4JE, United Kingdom
Canada (CAD) — Account holder: Abel C. Veredas (Kaivexo); Account number: 161113562; Institution: 705; Transit/Branch: 00001; Bank: Wise Payments Canada, Inc., 99 Bank Street, Suite 1420, Ottawa, ON, K1P 1H4, Canada
2.9. Outside Portugal, the Client sets up the recurring payment through the equivalent service at their own bank: in the United Kingdom, a Standing Order; in Canada, a recurring Interac e-Transfer or a recurring bill payment; in the United States, a scheduled payment through their bank’s Bill Pay service. In every case, the payment is initiated and controlled by the Client, never by Kaivexo.
2.10. If an instalment is not paid within 8 days of its due date, Kaivexo may suspend access to the website and related services until payment is brought up to date, without prejudice to amounts already due.
2.11. Domain registration depends on the payment option chosen. For a single payment, the domain is registered in the Client’s name from the start of the project. For the 12-instalment plan, the domain is registered in Kaivexo’s name and is only transferred to the Client’s name once the 12th instalment has been paid. In either case, for as long as the Client keeps the Hosting & Care service active, technical and administrative management of the domain and hosting is handled by Kaivexo.
2.12. Published prices include all applicable taxes. Kaivexo is currently exempt from VAT under Article 53 of the Portuguese VAT Code. Should that exemption end, VAT will be added to published prices.
3. Delivery Timeline
3.1. The estimated delivery timeline is the one stated in the accepted proposal, starting once the Client provides all necessary content (copy, images, access) and approves the project plan.
3.2. Delays in the Client providing content or approvals push the delivery timeline back by the same amount of time.
4. Client Responsibilities
4.1. The Client provides the text, images and other content needed for the project, or authorises Kaivexo to use content from sources it specifies.
4.2. The Client confirms it has the right to use all content it supplies and that it does not infringe third-party rights.
4.3. The Client responds to Kaivexo’s requests for approval and feedback within a reasonable time, so the project schedule is not affected.
5. Revisions
5.1. The number of revision rounds included in the price is the one stated in the Job Scope.
5.2. Requests beyond that number, or that change the agreed scope, are quoted and accepted separately.
6. Intellectual Property
6.1. Once the price has been paid in full, the Client owns the content and the specific design created for its website.
6.2. This ownership does not extend to third-party tools, themes, plugins or other software used to build the site, which remain subject to their own licences.
6.3. Kaivexo may present the website as an example of its work (portfolio, social media, Kaivexo’s own website), unless otherwise agreed in writing with the Client.
7. Domain and Hosting
7.1. When included in the accepted proposal, the domain and first year of hosting follow the ownership regime set out in clause 2.11 — in the Client’s name from the start for a single payment, or in Kaivexo’s name until the 12th instalment for the instalment plan — with technical and administrative management always handled by Kaivexo.
7.2. The Client may request transfer of the title and administrative control of the domain to themselves once the price has been paid in full — which, for a single payment, is the case from the start, and for the instalment plan, from the 12th instalment onward.
7.3. The Client is entitled to a backup copy of the website once the total price has been paid in full (including, for Website Basic, payment of the 12th instalment) or once the Client decides not to renew the Hosting & Care service from the second year onward.
7.4. Installing that copy on a new host, if requested from Kaivexo, is a separate service with its own one-off cost, to be quoted. The Client may also install it themselves or through another provider.
7.5. For as long as the Client keeps the Hosting & Care service active, Kaivexo continues to manage hosting, the domain and technical upkeep of the website, under that service’s own terms.
8. Warranty and Liability
8.1. Kaivexo delivers the website according to the agreed scope and fixes, at no extra cost, any technical error reported within 30 days of delivery that is directly related to the work carried out.
8.2. Kaivexo does not guarantee any particular level of traffic, sales or search engine ranking.
8.3. Kaivexo’s liability for any damage is limited to the total amount paid by the Client for the project in question.
9. Confidentiality and Personal Data
9.1. Both parties keep confidential any non-public information shared as part of the project.
9.2. Personal data collected through the website is handled under the Privacy Policy published on Kaivexo’s website.
10. Termination
10.1. Either party may terminate this agreement if the other commits a serious breach that is not fixed within 15 days of written notice.
10.2. If terminated due to the Client’s breach, amounts due for work already carried out remain payable.
11. Governing Law
11.1. This agreement is governed by Portuguese law.
11.2. Any dispute is subject to the exclusive jurisdiction of the courts of Albufeira, Portugal.
12. Final Provisions
12.1. These terms, together with the accepted proposal and the Job Scope, make up the entire agreement between the parties.
12.2. Any change to these terms is only valid if made in writing and accepted by both parties.